Delete your account

1. Open Charmi and go to Profile.
2. Tap Delete my account.
3. Read what is deleted and what is kept, tick the box and confirm.

Open that screen now — you will be asked to sign in with your phone number first, because that is how we know the account is yours.

Write to support@pepulux.com from any address, or call +94 77 208 2227, and tell us the phone number on the account. We will verify it is yours before deleting anything, and we will not ask you for a password — Charmi does not use one.

• Your account is closed straight away. You cannot start a charge while it is closing.
• It stays restorable for 30 days: sign in again and choose Keep my account.
• After that it is permanently deleted within 60 days of your request.

• Your phone number and name, and your sign-in itself.
• Your vehicles, including any licence plate photos.
• Your notifications and any push alerts set up on your phones.
• Your auto-reload settings, and any Charmi card linked to you is released.
• The phone number is freed, so it can be used to open a new account later.

• Charging and payment records. They are how a host shop is paid for the electricity you used, and we are required to keep our accounts. They are kept with nothing in them that identifies you.
• Problem reports stay so the fault can still be fixed, with your phone number and any photo removed.
• If you host a charge point: the shop, its devices, its sessions and its payouts belong to the business and stay. Only your login is deleted, and your payout bank details are removed with it.

Unused balance is refundable when you close your account. Tell us within the 30-day window at hello@pepulux.com, from the phone number on the account or quoting it, and we will arrange the refund. Refunds are handled by a person, not automatically.