Wallet & refund policy

• Charmi is prepaid. You add money to your balance and charging is paid from it.
• A single top-up must be between LKR 200.00 and LKR 50,000.00.
• Your balance is held in Sri Lankan rupees, can only be spent on charging with Charmi, and cannot be transferred to another account.
• Your balance does not earn interest and is not a bank or savings account.

While your account is open, money added to your Charmi balance cannot be withdrawn as cash — it is spent on charging. You confirm this each time you top up. The exceptions are the errors listed below, and closing your account.

Unused balance is refundable when you close your account. Tell us within 30 days of closing, at hello@pepulux.com, from the phone number on the account or quoting it. Refunds are arranged by a person, to the same method you topped up with where we can. How to close an account, and what is kept afterwards, is on the delete your account page.

When a session starts, part of your balance is reserved as a hold so the charge cannot run past what you can pay. When the session ends you pay only for what was used, and the rest of the hold goes straight back to your available balance.

We correct these, normally by crediting your Charmi balance:

• You were charged for a session that did not deliver energy because of a device fault.
• You were charged more than the price shown before the session started.
• The same session was charged twice.
• Money left your bank or wallet, but the top-up did not reach your Charmi balance.

For a top-up that never reached your balance, we return the money to the account it came from if we cannot credit it to you.

Email support@pepulux.com or call +94 77 208 2227, as soon as you can after it happens. Tell us the phone number on your account, the 6-character device code, and roughly when it happened. We check your request against the session and wallet records before we make a correction.